Visitors

Updated June 5, 2024

We realize that spending time with your loved one is important to the healing process. As a health care organization, the health and safety of our patients, physicians, staff and visitors are our top priority.

We have a visitation check-in system at our main lobbies, Emergency Department, the Wingate building and Fairmount entrance.

Hospital Main Lobby Hours

6 a.m. – 10 p.m., 7 days a week

To help ensure a smooth and quick check-in process:

• Please have your driver’s license with you. If you do not have a driver’s license available, you will be required to provide your first name, last name and date of birth, with another form of identification.
• Your photo will be taken and an expiring badge will be printed for you. Your photo will not be shared outside our system.
• If you have a cough, cold or any symptoms of flu, COVID-19 or any infectious disease, please do not visit.
• For the safety of patients and staff, please stay in the patient’s room while visiting.
• See visiting information by area for detailed visitor guidelines.

Nursing leadership may restrict visitation in certain circumstances.

Partnering with our health care team supports an excellent patient experience and ensures safe delivery of care. Please read our partnership agreement to see how you plan and important role in the care of your loved one.

Masking Recommended

• In all patient care locations – including inside patient rooms and in waiting rooms, well-fitted masks are strongly recommended but not required for patients and visitors.

Masks are available at lobby desks and nursing stations. Thank you for supporting a safe place for care.

Visitation information by area.

Find out where to park by clicking on the visitor map for our main campus or the Huntington Pavilion for outpatient services .

Please see our visitor grid PDF for detailed visitor guidelines by hospital patient population or refer to the below.

Adult Inpatient

• Two visitors at a time, 6 a.m. to 10 p.m.
• Visitors must be age 12 or older.
• One overnight visitor allowed.*

Emergency Department (ED)

• One visitor per patient, 24 hours/day.
• For minors, two parents (or a support person).

Critical Care Unit (CCU)

• Two visitors at a time, 6 a.m. to 10 p.m.
• Visitors must be age 16 or older.
• One overnight visitor allowed.*

Family Birth Center (Labor and Delivery)

• One birth partner and three support persons, 24 hours/day.
• Visitors must be age 12 or older.

Mother Baby Unit (Maternity)

• Two visitors at a time, 6 a.m. to 10 p.m.
• Visitors must be age 12 or older.
• Siblings of any age may visit.
• One overnight visitor allowed.*

Perinatal High-Risk Unit (PHRU)

• Two visitors at a time, 6 a.m. to 10 p.m.
• One overnight visitor allowed.*

Neonatal Intensive Care Unit (NICU)

• Two parents/guardians, 24 hours/day.
• Plus, two additional visitors, 6 a.m. to 10 p.m.
• Only two at bedside.

Pediatric Inpatient

• Two parents/guardians, 24 hours/day.
• Plus, two additional visitors, 6 a.m. to 10 p.m.
• Only two at bedside.
• Siblings age 3 or older may visit.
• Non-sibling visitors must be age 12 or older.
• One overnight visitor allowed.*

Della Martin Center

• Two visitors, age 18 or older.
• Monday-Friday: 3 to 4 p.m. and 6 to 6:45 p.m.
• Saturday and Sunday: 10 to 11 a.m. and and 4 to 5 p.m.
• Enter via Pasadena Avenue into the front lobby and ring the bell upon arrival.
• Visitation will occur in the day rooms.
• No outside items may be brought in.

COVID-19 Positive

• Two visitors at a time, 6 a.m. to 10 p.m.
• Visitors must be age 12 or older.
• Overnight visitation is not permitted.

End of Life

• We will work with families to ensure that they are able to be with their loved one.

Same-Day Surgery (SDS)

• Two visitors total, one at a time.

Outpatient

• One visitor per patient in admit/recovery.

*Overnight stay

• Visitor must be age 18 or older.
• One visitor per patient.
• Check in via the main lobby by 9:30 p.m.
• No in and out privileges after 10 p.m. Visitors who leave after 10 p.m. may return at 6 a.m.

Questions?

Please contact the patient relations department during regular business hours at (626) 397-5211.

For evenings, weekends and holidays, please call (626) 397-5000 and ask to speak to the house supervisor.

Visitation Policy Frequently Asked Questions